PRIVACY POLICY

PRIVACY POLICY

The website www.iwluxuryconcierge.com is owned by IWGRUPO.

IWGRUPO respects your privacy and is committed to protecting it. To this end, we draw your attention to this Privacy Notice, which provides information about our Privacy Policy, practices, and the choices available to you regarding the collection of information online and how such information may be used. This website is governed by the laws of Portugal. Portuguese courts shall have exclusive jurisdiction over any dispute arising from the use of this website.

Automatically Collected Data

Visitors’ domain names and IP addresses are automatically recorded. This information does not identify individual users, but only the computer used to access the website. This data is analysed on an aggregated basis to determine from which parts of the world the website is being accessed, to ensure adequate coverage and to improve our user services. Individual users’ personal data is not collected or analysed through this process.

Cookies

To collect the information referred to above, temporary cookies may be used and stored in the user's browser cookie file until the browser is closed. Cookies by themselves do not identify individual users. A cookie is a small piece of information sent to the user's computer and stored on its hard drive, causing no damage to the device.

Users may configure their browser settings to be notified whenever they receive a cookie, allowing them to choose whether to accept or reject it.

The user's IP address is used to help diagnose problems with our server and to administer the website www.iwgrupo.pt. An IP address is a numerical code that identifies a computer on the Internet. The IP address may also be used to collect demographic information. We may perform IP lookups to determine the domain from which a user originated (e.g., aol.com, yourcompany.com) in order to better understand user demographics.

Collection and Processing of Personal Data

This Privacy Policy governs the collection of personal data and its subsequent processing, as well as the exercise of the data subject’s rights under the General Data Protection Regulation (GDPR).

The collected data will be processed and stored electronically by IWGRUPO, acting as the entity responsible for processing, both as the parent company of the IWGRUPO Business Group and through the companies included within its consolidation perimeter.

This data will be treated confidentially and may be used for:

• Recruitment and Selection (by the Central Human Resources Department);
• Management of Complaints and Whistleblowing Reports (by the Compliance Management Team);
• Requests for Information or Clarification (by the Corporate Secretariat);
• Corporate Social Responsibility initiatives (by the Employee Representatives for Social Responsibility).

The processing of the collected data is necessary for carrying out the core and ancillary activities of the data controllers and for the purposes expressly identified in the relevant information collection forms.

Access to Personal Data

Under applicable law, data subjects may request access to, updating, correction, restriction, deletion, or objection to the processing of their personal data, as well as exercise their right to data portability, in person, by post, or by email at:

IWGRUPO

Address: Zona Industrial de Assequins, 3750-325 Águeda, Portugal

Email: geral@iwgrupo.pt

If a data subject believes that the processing of their personal data infringes the GDPR, they may lodge a complaint with the relevant National Supervisory Authority.

Privacy Compliance

This Privacy Policy governs the collection and subsequent processing of personal data collected directly from data subjects, as well as the exercise of their rights under the General Data Protection Regulation (GDPR). Data protection legislation is subject to revision, and therefore we recommend that users review our Privacy Policy regularly.

Hyperlinks

The IW LUXURY CONCIERGE website may provide links to external websites for your convenience and information. By accessing these links, you will leave the IW LUXURY CONCIERGE website. IW LUXURY CONCIERGE does not control these external websites or their privacy policies, which may differ from those of IW LUXURY CONCIERGE.

IW LUXURY CONCIERGE does not endorse or make any representations regarding such websites. The IW LUXURY CONCIERGE Privacy Policy does not cover any personal data that users may provide to websites external to IWGRUPO.

We recommend that you review the privacy policies of any company before submitting personal information. Some third-party companies may choose to share your personal information with IW LUXURY CONCIERGE, in which case such sharing will be governed by that company's privacy policy.

Ownership and Access

All content on this website (including texts, images, trademarks, and logos) is the intellectual property of IWGRUPO. Copying, reproducing, modifying, or distributing any content from this website without the prior written consent of IWGRUPO is prohibited.

IWGRUPO grants free access to this website for informational purposes, with the objective of providing information about our company and the work we have developed for our clients.

Security

IWGRUPO implements technical and organisational security measures to protect personal data against manipulation, loss, destruction, and unauthorised access. These security measures are continuously reviewed and updated in line with the latest technological developments.

Applicable Law and Jurisdiction

This website has been created and operates in accordance with Portuguese law. Use of this website is subject to acceptance of these rules and any other terms and conditions that may be adopted.

Any dispute involving IWGRUPO in connection with this website shall be governed by the applicable laws of Portugal, and the Portuguese courts shall have exclusive jurisdiction.

Amendments

IWGRUPO reserves the right to update this Privacy Policy from time to time. Whenever updates are made, the date of the latest revision will be published.

IWGRUPO also reserves the right to suspend access to this website at any time and without prior notice.

Last Updated: 06/08/2026